Terms of Service

Last updated: 28 August 2026

1. About us

This website is operated by Kafira Coffee.

Kafira Coffee is a trading name of AJF Commerce Ltd, a company registered in England and Wales under company number 16889585, with its registered office at 124 City Road, London, EC1V 2NX.

Throughout these Terms, references to "Kafira Coffee", "Kafira", "we", "us" and "our" refer to AJF Commerce Ltd trading as Kafira Coffee.

You can contact us at info@kafiracoffee.com.

These Terms apply when you use our website or purchase products from us. Please read them before placing an order.

Nothing in these Terms affects your statutory rights as a consumer.

2. Our products

We take reasonable care to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate.

Product colours and appearance may vary slightly from images depending on lighting, photography and the screen or device used to view them.

Product packaging may also change from time to time as we improve our products or presentation, provided this does not materially affect the product you have purchased.

All products are subject to availability. We may update, discontinue or limit the availability of products at any time.

3. Placing an order

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing an order, you will receive an electronic acknowledgement. A contract between you and Kafira Coffee is formed when we accept your order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• there has been an obvious pricing or product-description error;
• we are unable to authorise or verify payment;
• we reasonably suspect fraudulent activity; or
• we are unable to fulfil the order.

If payment has already been taken for an order we cannot fulfil, we will refund the relevant amount.

Please check the information supplied when placing your order. If you notice an error after ordering, contact us as soon as possible and we will try to help before the order is dispatched.

4. Prices and payment

Prices shown on our website are the prices payable by customers, subject to any applicable delivery charges clearly shown before checkout.

Delivery charges, where applicable, are shown before you complete your purchase.

We may change our prices at any time, but a price change will not affect an order we have already accepted.

Occasionally an obvious pricing error may occur. If this happens, we may contact you before accepting or fulfilling the affected order and give you the option of purchasing at the correct price or cancelling the order for a full refund.

5. Delivery

Our current delivery options and charges are set out on our website and at checkout.

UK orders are normally sent using Royal Mail Tracked delivery. Available services may include Royal Mail Tracked 48 and an optional Royal Mail Tracked 24 upgrade.

Delivery times shown on our website or at checkout are estimates rather than guarantees unless we expressly state otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control. However, this does not affect any rights you have under UK consumer law.

Unless otherwise agreed, goods will be delivered without undue delay and within the period required by applicable consumer law.

We remain responsible for the goods while they are being delivered to you. Risk in the goods passes to you when the goods come into your physical possession, or the possession of a person you have identified to receive them on your behalf.

6. Your right to cancel

If you are purchasing as a consumer online, you generally have a statutory right to change your mind and cancel your order within 14 days after receiving your goods, subject to the exceptions provided by law.

You do not need to give us a reason for exercising this statutory right.

Kafira Coffee also offers a 30-day returns period for eligible products, giving you additional time beyond the statutory cancellation period. Our Refund Policy explains the conditions of our additional returns promise and how to make a return.

Our 30-day returns policy does not replace or reduce your statutory rights.

7. Returns and refunds

If you wish to return an item, please follow the process set out in our Refund Policy or contact us at info@kafiracoffee.com.

Where you exercise a statutory right to cancel, refunds will be made in accordance with applicable consumer law.

Where a return is made under Kafira Coffee's additional 30-day returns promise rather than a statutory right, the conditions stated in our Refund Policy will apply.

We may reduce a refund where permitted by law if goods have been handled beyond what would reasonably be necessary to establish their nature, characteristics and functioning.

Nothing in our Refund Policy limits your rights where a product is faulty, damaged, misdescribed or otherwise does not conform to your legal rights.

8. Faulty or damaged products

We want Kafira products to meet the standards described on our website.

If your product arrives damaged, develops a fault or is not as described, please contact us at info@kafiracoffee.com with your order details and information about the problem.

Products supplied by Kafira Coffee must meet the standards required by the Consumer Rights Act 2015, including applicable requirements relating to satisfactory quality, fitness for purpose and conformity with their description.

Your statutory rights are separate from, and are not reduced by, any Kafira Coffee warranty.

9. Kafira Coffee warranty

Where a product is advertised with a 12-month Kafira Coffee warranty, that warranty applies in addition to your statutory consumer rights.

The warranty does not replace, restrict or reduce any rights you may have under UK law.

Specific warranty conditions or exclusions applicable to a product may be provided with the product or on our website.

10. Promotions and discount codes

From time to time we may offer promotional prices, discount codes, bundles or other offers.

Additional terms may apply to individual promotions. Unless expressly stated otherwise, promotional offers cannot be combined.

We reserve the right to withdraw or amend a promotion before an order is placed, provided doing so does not affect an order we have already accepted.

Any promotional claims made by Kafira Coffee will be presented as clearly and transparently as reasonably possible.

11. Intellectual property

The content of the Kafira Coffee website, including our branding, logos, graphics, photographs, videos, illustrations, written content and website design, is owned by or licensed to AJF Commerce Ltd unless otherwise stated.

You may use our website for your personal, non-commercial use.

You must not reproduce, distribute, commercially exploit or otherwise use our intellectual property without our permission except where permitted by law.

Third-party names and trademarks remain the property of their respective owners.

12. Third-party services

Our online store is hosted and supported by Shopify and may use other third-party services to provide functions such as payments, reviews, analytics and communications.

Where you use a third-party service, additional terms or privacy provisions from that provider may apply.

Purchases made directly from the Kafira Coffee store are contracts between you and Kafira Coffee, not Shopify.

13. Website availability

We aim to keep our website available and accurate but cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or change parts of the website for maintenance, security, updates or other operational reasons.

We may correct errors or inaccuracies in website content where necessary.

14. Our responsibility to you

We do not exclude or limit liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable when the contract was formed.

Our products are primarily supplied for private consumer use. If you use a product for commercial, business or resale purposes, we will not be responsible for business losses such as loss of profits, revenue, business or business opportunity, except where the law provides otherwise.

Nothing in this section affects your statutory consumer rights.

15. Privacy

We process personal information in accordance with our Privacy Policy.

Our website and ecommerce services are provided using Shopify, and certain personal information may therefore also be processed by Shopify and other service providers necessary to operate our store.

Please read our Privacy Policy for further information.

16. Changes to these Terms

We may update these Terms from time to time, for example where our services, business practices or applicable laws change.

The Terms that apply to your purchase will generally be those in force when your order is placed.

The latest version will be available on our website.

17. Governing law

These Terms and any contract between you and Kafira Coffee are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections provided by the law applicable where you live.

Nothing in these Terms limits any rights you have to bring proceedings in a court available to you under applicable consumer law.

18. Contact us

If you have a question about these Terms, an order or a Kafira Coffee product, please contact:

Kafira Coffee
A trading name of AJF Commerce Ltd
Company number: 16889585
Registered office: 124 City Road, London, EC1V 2NX
Email: info@kafiracoffee.com