Shipping Policy

Last updated: 28 August 2026

At Kafira Coffee, we aim to get your order on its way as quickly as possible. This Shipping Policy explains our current UK delivery options, estimated delivery times and what happens if there is a problem with your delivery.

Kafira Coffee is a trading name of AJF Commerce Ltd, registered in England and Wales under company number 16889585.

UK Delivery

We currently offer the following Royal Mail tracked delivery options:

Royal Mail Tracked 48

• £3.99 on orders under £30
• FREE on orders of £30 or more
• Estimated delivery: 2–3 business days

Royal Mail Tracked 24

• £4.99
• Estimated delivery: 1–2 business days

Available delivery options and charges are shown at checkout before you place your order.

Delivery times are estimates and are not guaranteed.

Processing and Dispatch

We aim to prepare and dispatch orders as quickly as possible.

Orders are processed on business days, Monday to Friday, excluding UK bank holidays.

During particularly busy periods or in circumstances outside our reasonable control, dispatch may take longer than usual.

Once your order has been dispatched, you will receive tracking information where available.

Tracking Your Order

Orders are sent using Royal Mail tracked services.

Once your order has been dispatched, you will receive tracking information allowing you to follow the progress of your delivery using the latest information provided by Royal Mail.

Please allow time for tracking information to become active after your order has been dispatched.

Changing Your Delivery Address

If you need to change your delivery address, please contact us as soon as possible at info@kafiracoffee.com.

We will do our best to update your address if your order has not yet been dispatched.

Once an order has been dispatched, we may be unable to change its delivery address.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Delivery Delays

Occasionally deliveries may take longer than the estimated delivery time due to circumstances outside our reasonable control.

If your order has not arrived within the expected timeframe, please check your tracking information first.

If you are concerned about your delivery, contact us at info@kafiracoffee.com and we will investigate it for you.

Unless otherwise agreed, we will deliver goods without undue delay and within the period required by applicable UK consumer law.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us at info@kafiracoffee.com.

We will investigate the delivery with Royal Mail and, where the parcel is confirmed as lost, arrange an appropriate replacement or refund.

Kafira Coffee remains responsible for your order while it is being delivered to you. Risk in the goods passes to you when you, or a person identified by you to receive the delivery, takes physical possession of them.

Parcels Damaged in Transit

If your order arrives damaged, please contact us as soon as reasonably possible at info@kafiracoffee.com.

Where possible, please provide your order number along with photographs of the parcel, packaging and affected product. This will help us investigate the issue and resolve it as quickly as possible.

Your statutory rights in relation to damaged or faulty goods are not affected.

Cancellations Before Dispatch

If you wish to cancel or amend an order before it has been dispatched, please contact us as soon as possible at info@kafiracoffee.com.

If your order has already been dispatched, please refer to our Refund Policy for information about cancellations and returns.

Nothing in this section affects your statutory cancellation rights.

Availability

All orders are subject to product availability.

In the unlikely event that an item becomes unavailable after you have placed your order, we will contact you as soon as reasonably possible.

Depending on the circumstances, we may offer an alternative, dispatch the available items separately where appropriate, or provide a refund for the unavailable item.

We will not substitute an unavailable product without your agreement.

Contact Us

If you have any questions about shipping or an existing delivery, please contact:

Kafira Coffee
A trading name of AJF Commerce Ltd
Company number: 16889585
Registered office: 124 City Road, London, EC1V 2NX
Email: info@kafiracoffee.com