Refund & Returns Policy

Last updated: 28 August 2026

We want you to be happy with your Kafira Coffee purchase. This policy explains our 30-day returns promise as well as your statutory rights as a UK consumer.

Kafira Coffee is a trading name of AJF Commerce Ltd, registered in England and Wales under company number 16889585.

Nothing in this policy affects your statutory rights.

30-Day Returns

In addition to your statutory rights, Kafira Coffee offers a 30-day returns period on eligible products.

You have 30 days from the date you receive your order to request a return.

For a change-of-mind return under our 30-day returns policy, the product should be returned in its original condition, with its original accessories and packaging where reasonably possible.

You may inspect the product as you reasonably would when purchasing from a shop. We may reduce the amount refunded where permitted by law if the product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning and its value has been reduced as a result.

You will need to provide proof of purchase.

To request a return, contact us at info@kafiracoffee.com with your order details.

Please contact us before sending your return so that we can provide the correct return instructions and address.

Your Statutory Right to Cancel

When purchasing online, UK consumers generally have a statutory right to cancel their order without giving a reason.

For most products, you have 14 days from the day you receive your goods to tell us that you wish to cancel. You then normally have a further 14 days to return the goods.

Your statutory cancellation rights are separate from Kafira Coffee's additional 30-day returns policy and are not reduced by it.

Certain products may be excluded from the statutory right to cancel where an exemption provided by law applies.

Return Postage

For change-of-mind returns, you are responsible for the cost of returning the product to us unless we tell you otherwise.

We recommend using a tracked postal service, as you are responsible for ensuring the returned item reaches us.

If a product is faulty, damaged on arrival, incorrect or not as described, please contact us before returning it. Where we are responsible for the return, we will provide appropriate return arrangements at no cost to you.

Faulty, Damaged or Incorrect Products

Please inspect your order when it arrives.

If your product is faulty, damaged, not as described or you have received the wrong item, contact us at info@kafiracoffee.com with your order number and details of the issue.

Where possible, photographs or video of the product and packaging can help us resolve the issue more quickly.

Goods supplied by Kafira Coffee must meet your statutory rights, including being of satisfactory quality, fit for purpose and as described.

If goods are faulty, you may have a statutory right to reject them for a full refund within 30 days. After this period, you may have rights to a repair or replacement and, in certain circumstances, a refund or price reduction.

These statutory rights apply independently of any Kafira Coffee warranty.

12-Month Kafira Coffee Warranty

Where a product is advertised with a 12-month Kafira Coffee warranty, this is provided in addition to your statutory consumer rights.

The warranty does not replace, restrict or reduce your rights under UK consumer law.

Please contact us at info@kafiracoffee.com if you experience a problem with a product covered by our warranty.

Exchanges

If you would like a different product, colour or variation, please contact us.

Where appropriate, the simplest option may be to return the original product for a refund and place a new order for the replacement.

This does not affect any statutory right you may have to a repair or replacement where a product is faulty.

Sale and Promotional Items

Products purchased during a sale or promotion can still be returned in accordance with this policy.

Your statutory consumer rights apply equally to products purchased at a discounted price.

Any additional promotional conditions will not restrict your statutory rights.

Items That Cannot Be Returned

Certain products may be excluded from change-of-mind returns where permitted by law. Examples can include:

• products made or personalised specifically for you;
• goods that deteriorate or expire rapidly; and
• sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.

These exclusions do not remove your statutory rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.

If you are unsure whether a product can be returned, contact us at info@kafiracoffee.com before sending it back.

Refunds

Once we receive your return, we will inspect it and let you know when your refund has been processed.

Where you exercise your statutory right to cancel, we will issue the refund within the period required by law. For returned goods, this will generally be within 14 days of receiving the goods back or receiving evidence that you have returned them, whichever occurs first.

Refunds will normally be made to the original payment method unless otherwise agreed.

Your bank, card provider or payment provider may take additional time to show the refund in your account after we have processed it.

Original Delivery Charges

Where you exercise your statutory right to cancel an eligible online purchase, we will refund the standard outbound delivery charge you paid, where required by law.

If you selected a more expensive delivery option, such as an upgraded express service, we are only required to refund an amount equivalent to our standard delivery charge.

Where standard delivery was free, there is no outbound standard delivery charge to refund.

Contact Us

If you have any questions about a return, refund, faulty product or your Kafira Coffee warranty, please contact:

Kafira Coffee
A trading name of AJF Commerce Ltd
Company number: 16889585
Registered office: 124 City Road, London, EC1V 2NX
Email: info@kafiracoffee.com